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Help Center

Frequently Asked Questions

General

Where are you based?

Are you a company?

Are my payments secure?

Is my data secure?

Where can I find help?

Shipping Details

How long are the shipping times?

What is the difference between free shipping and priority shipping?

Will I be able to track my package?

How do I track my package?

Why did I not receive a tracking number?

What is the difference between order processing time and delivery time?

Where can I view the shipping policy?

Payment Details

How can I pay for my order?

Is there a COD fees?

What happens if my payment is rejected?

How are COD orders managed?

Are taxes included in the product price?